My wife and I were looking for a new inset electric fire to replace our existing, ageing one. Visited a few other outlets without success. Called to Flames and Fireplaces following an Internet search. A great experience all round. Fantastic choice with other options available to order. The team provided a full explanation of our options and we ordered and purchased our new fire. Fire is now installed and looking fantastic. Top marks Flames and Fireplaces and I would definitely recommend. Thanks again for a great customer experience.